Service Level Agreement For Your AMC, Network and CHIS-V2
Bronze
AED 300-500/mo
- Support available during business hours, Monday to Friday, 9am to 5pm
- No Emergency Support
- The support team will make best efforts to resolve all incidents within 24 hours of receiving the ticket
- 4 Hour Response Time
- 8 Hour Resolution Time
Silver
AED 500-800/mo
- Support available during business hours, Monday to Friday, 9am to 5pm
- No Emergency Support
- The support team will make best efforts to resolve all incidents within 12 hours of receiving the ticket
- 2 Hour Response Time
- 6 Hour Resolution Time
Gold
AED 800-1000/mo
- 24/7 Support, With No Planned or Unplanned Downtime
- Emergency Support available 24x7
- The support team will make best efforts to resolve all incidents within 6 hours of receiving the ticket
- 1 Hour Response Time
- 4 Hour Resolution Time
Support request will only be entertained through the https://support.vns.ae portal or emails sent to support@vns.ae only. No direct calls or WhatsApp messages will be entertained.
Note: Prices are subject to change without prior notice.